OAN is proud to have partnered with CL Fulfillment to manage our product web store. They are equipped to handle any of your OAN Store related customer service needs. If you have a question, please contact the below:
Web Store Inquiries - Please contact oanorders@rubycl.com
Please note: CL Fulfillment is a third-party company and will not reply to any questions or concerns that are not related to the OAN Store. If you have a question or concern that is not related to the store please use the OAN Contact Form: https://www.oann.com/contactus/
Payment Information
You may use the following forms of payment for your online purchase: American Express, Discover, Diners Card, Master Card and Visa.
PLEASE NOTE: The charge on your credit card statement will be from Custom Logos.
Delivery Options and Fees
Select from these options for shipment of your order:
• US Postal Service: 7 to 10 days
• UPS: various options, all packages can be tracked
• FED Ex: various options, all packages can be tracked Shipping and handling charges apply to continental U.S. orders only.
For international and all other orders, please contact oanorders@customlogos.com.
If your items are in stock your order will ship within 24 hours.
Weekend and holiday delivery is not available.
After you place an order on our site, you will receive an email confirmation.
Your credit card is charged when your order is processed for delivery.
If any of your items are temporarily out of stock, you will be notified promptly by email and you will not charged for that item until it is shipped.
Canceling an Order
If you would like to cancel or change an order that you've placed, please email oanorders@rubycl.com as soon as possible. We will do our best to accommodate your request, but items that have already been processed for shipment cannot be canceled and must be returned or exchanged.
Return Policy
Non-damaged merchandise can be returned for an exchange within 30 days of purchase. Original shipping costs as well as shipping costs to return are non-refundable. The cost of shipping is the responsibility of the buyer unless an error was made by the shipper. A full refund will be given in your original form of payment if you have the order's receipt. If a receipt (or copy of the receipt) is not included a merchandise credit will be issued for the time at its current selling price. All merchandise must be new and unworn to qualify for a refund.
Return Processing
Returns will be processed within 7-10 days of receiving. You will be notified via email once your refund has been approved in our system. Please allow 2-4 business days for funds to appear in your account after receiving this email.
If an item is damaged, defective, or incorrect, contact us and we will issue a Return Authorization. If the item is not damaged, defective, or incorrect, please include a copy of the packing slip and write the reason for the return.
Return to:
CL Fulfillment
Attn: OAN Returns
7889 Clairemont Mesa Blvd
San Diego, CA 92111
You will be responsible for the cost of shipping an item back to us. We recommend using carrier that provides you with a tracking number, such as UPS, FedEx, or USPS Priority Mail.
Questions
If you have any questions regarding our Privacy Policy, please contact us directly at oanorders@rubycl.com